Talk to the right team the first time
Every inquiry goes to a department queue with a published response time. Pick a team to see exactly where your message lands.
Pricing, trials, security reviews in a buying cycle, procurement paperwork.
- sales@phytonexai.com
- Phone
- +91 80 4123 7816
- Response time
Under 2 business hours
Mon to Fri, 9:00 AM to 7:00 PM ET and IST
Send an inquiry
Choose a department and we route it to that team's queue. You will get a reply from a person, not an autoresponder.
Response times by department
Measured from receipt during the listed hours. Enterprise contracts can add a named escalation contact and tighter support targets.
| Department | Email route | First response | Coverage | Handles |
|---|---|---|---|---|
| Sales | sales@phytonexai.com | Under 2 business hours | Mon to Fri, 9:00 AM to 7:00 PM ET and IST | Pricing, trials, security reviews in a buying cycle, procurement paperwork. |
| Support | support@phytonexai.com | 4 business hours, 1 hour for P1 | 24 hours, Mon to Fri, follow-the-sun | Connector errors, flag questions, rule tuning, Slack or Teams agent issues. |
| Security | security@phytonexai.com | 1 business day, incidents within 1 hour | On-call around the clock for incidents | Vulnerability reports, questionnaires, SOC 2 report requests, incidents. |
| Privacy | privacy@phytonexai.com | Acknowledged in 2 business days | Mon to Fri, 9:30 AM to 6:30 PM IST | Data subject requests, DPA signatures, DPDP Act grievances, subprocessor questions. |
| Partners | partners@phytonexai.com | Under 1 business day | Mon to Fri, 9:00 AM to 6:00 PM ET | CPA firms, fractional CFOs, platform integrations and referral questions. |
| Press | press@phytonexai.com | Same business day | Mon to Fri, IST and ET business hours | Interviews, data from the T&E Policy Leakage Benchmark, brand assets. |
One team, two time zones
Our Coimbatore team opens the day and a US-hours shift closes it, so US customers get live help from 9:00 AM to 7:00 PM Eastern and Indian customers from 9:00 AM to 7:00 PM IST.
Hours shown in UTC. Security incident line staffed 24 hours, 7 days.
Before you write
Yes. Start the 14-day free production trial from the get-started page, connect your expense platform read-only and see your first audit the same day. Sales is there if you want help with pricing or a security review.
If you are an employee who received a message about an expense, reply directly in Slack, Teams or email, or contact your own AP or finance team. They make every reimbursement decision. Phyto Nex AI support works with your company's administrators.
Email security@phytonexai.com with steps to reproduce. We acknowledge within one business day and follow the safe harbor terms in our security policy.
Send it to privacy@phytonexai.com. If your data reached us through your employer, we will coordinate with them as the controller and respond within the statutory deadline.
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